Information

Shipping information

Delivery Options 

UK Standard Delivery -  3 to 5 business days (excludes weekends, holidays and pre orders). 

Privacy Policy

At Moscelle your details will be private we do not pass on, sell, or swap any of your personal details with anyone under any circumstances. The personal information that you enter is used to identify your orders, and improve your shopping experience when you visit the website.

Terms and Conditions

We cannot be held liable for missing orders if the incorrect delivery address is given.

Returns

For items purchased online, you can send them back for a full refund within 14 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.

If your item is faulty, please contact us for a return form and mail the form to us with your goods. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.

Here's the return address:

Moscelle

For any returns, the original packaging and swing tickets, where applicable, need to still be in place.

If you need any help - please contact us, and we will be happy to help!

Please note: Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons.